Platform-wide update drives customer satisfaction, reduces costs, and can help partners increase revenue
SkyKick has always focused on delivering partners the project information they need to ensure their success. From uncovering issues with source email servers and identifying timely actions required for a seamless migration, to informing partners about ways to improve customer data protection (e.g. identifying newly discovered Microsoft 365 users and objects for backup). Introducing a new platform-wide notification interface that helps streamline multi-project management for Partners. These new notifications (aka Alerts) not only streamline multi-project management, but help partners drive customer satisfaction while reducing costs and increasing cloud revenue.
While this system of notifications has helped partners save time and costs on a product-by-product and project-by-project basis, partners use to report that the growing inventory of notifications was becoming increasingly overwhelming as they looked to scale their cloud practice with more customers across SkyKick migrations and Cloud Backup.
As a 100% to-partner company, partner input is the primary driver for our development efforts. So, in response to partners’ requests for a more efficient way to manage SkyKick project information, across customers and products, SkyKick conducted in-depth research (which included partner interviews) to inform the development of a new interface that now helps partners streamline multi-project management.
Partners want to see everything and act quickly on the right things
Our research identified a variety of challenges partners were encountering and provided insight into how we could improve the current notification system. Many of the requests we heard from partners could be summarized as follows:
- A single, easy-to-consume view of all notifications across customers and products
- Easier and faster ways for each user to access and act upon the most important and relevant notifications for their role
Other primary areas that will inform ongoing development included more consistent, consumable notification content and delivery.
How the initial release delivers for partners
|Get a clear, informative view of all notifications|
|Get straight to what each user need to know or act upon|
|Get actions done quickly|
|Get through, and between, notifications and projects smoothly|
Get a clear view of all notifications, from any page in the SkyKick Partner Portal
Rather than having to navigate to products and projects, you can now simply click the bell in the upper right corner of any page in the SkyKick Partner Portal to access a new notifications interface. The number in the red circle next to the bell indicates the number of projects that have notifications within the past 30 days.
This will open a single, all-up view of notifications designed to help partners ascertain the overall status of notifications across all projects.
Get to what you need to know or act upon
Within the project view, you can either select a row to drill into the notification or click the Go to Order link to go directly to the project
Get actions done quickly
Once a notification has been accessed, the new interface will enable more and more actions to be performed on the notification without having to navigate to the project, and in some cases will provide buttons to initiate a workflow to resolve common issues.
The initial release includes:
- A Complete action button to indicate that any action required for the notification has been completed
- Links to View Documentation
- A short-cut link Go to Order link to the specific project where more actions can be taken.
In the months ahead, more action buttons will be added to perform other actions on the notification itself (e.g. archive, email the notification to a colleague) as well as buttons to initiate automated workflows to address the information (e.g. add a newly discovered mailbox to a Cloud Backup subscription).
Get through and between screens smoothly
The features above are also enhanced with improved navigation through the notification screens and between the notification interface and the projects and notifications they refer to. In addition to the Go to Order shortcut links across several notification screens, breadcrumbs at the top of the notification interface (as shown at the top of the image above) streamline the movement between screens.
In addition to further improvements to the visibility of, access to, and ability to take action on notifications, we are developing features and functionality to address other common requests from partners, including improved notification content and customizable delivery options.
Improved notification content: Over many years, the hundreds of notifications across products were built by multiple teams and authors. This has led to a lack of consistency in the format and content of the notifications, making some more difficult to follow than others. We have therefore initiated a comprehensive review of all notifications to apply more consistency in structure and content for improved comprehension and action.
Notification delivery: While all SkyKick Partner Portal users have access to view and act upon all notifications, emails that accompany many notifications can currently only go to one email address. We are therefore exploring ways for partners to extend and customize the notification email system to better meet their organization.
Check it out and tell us what you think
Next time you’re in the SkyKick Partner Portal, click the grey bell next to your name in the upper right corner of any page and check out the new interface. And if you have any ideas or input to inform our ongoing development of the notifications system, send an email to SkyKick support.