Exchange Online Backup

The ideal second service for Exchange Online


Protect Customers

2x+ O365 Unit Margins

Differentiate Offering

Promote Customer Retention

Protect customer data, improve customer retention, increase recurring revenue

What about Office 365 advanced data protection?

Office 365 offers license-dependent data protection features including Archiving and Litigation Hold. These features are designed for compliance and litigation, not for quick search and restore of lost data.

Relying on Legal Hold to restore an email can take up to six hours, increasing support costs and reducing customer satisfaction.

The cost to restore a single email can be equal to or more than the cost of investing in an organization-wide backup solution for an entire year!

But what if you need to recover an entire folder or mailbox of a key employee and how will the delay or inability to restore data impact the relationship with your customer?

Complete Exchange Online Data Protection

SkyKick Cloud Backup offers the most comprehensive Exchange Online backup solution

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Multiple bulk and individual restore options

Full restore of mailboxes, full calendar and folders, all contacts, tasks, notes, and journals, and more
Granular restore of emails, contacts, tasks, Public Folders and more.
Point-in-time restore of mailboxes

Reliable and secure

SkyKick Cloud Backup uses industry leading 256-bit encryption at rest and 128-bit in transit. Your data never leaves the Azure environment, which ensures all the inherent security and compliance capabilities that Azure offers.

Up to 6 backups a day

SkyKick Cloud Backup takes multiple snapshots at regular intervals throughout the day. This ensures that the backups keep up with your customers.

 Partner Experience

Cloud Backup is an Office 365 Exchange Online backup solution that is easy to implement and support, delivers a great customer experience, and includes free phone and email support.

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Easy to setup

Get going in minutes
No equipment or software to install
No complex configuration or customer action required
Simple interface and automated discovery does the heavy lifting

Efficient to Support

Find data quickly. Easy to browse. Powerful search.
One-click restore puts data right back where it was. No file overwrites.
Keep up with customer changes: Automated discovery identifies new users or content. Option to automatically add to the backup.

Great end-customer experience

Rapid restore of data gets customer back on track quickly.
Self-Service options make it easy for customer to restore data.
Partner-branded self-service portal available.

Free Phone and Email Support

Contact support for anything, from sales and setup to restoring data.

 Driver of Profitability

Cloud Backup is an Office 365 Exchange Online backup solution that is easy to sell, low-cost to support, delivers predictable profitability, and is designed for partner success.

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Easy to sell

Addresses customer need to protect data
Option to add backup to SkyKick Office 365 migration
Easily enable customers to place Cloud Backup order on your website
Bundle with migration for reduced pricing

Predictable Profitability

Fixed pricing
Unlimited backup and retention
No overages
High margins

To-Partner Only

Products built for partner success
We don’t compete for customers
All customer leads go to our partners

Low Support Costs

Minimal effort required to restore data
Customer self-service options
ConnectWise Manage integration streamlines operations

SkyKick Cloud Backup and Exchange Online: Better together

Office 365 is the number-one cloud-based productivity suite, with powerful tools for communication, collaboration, and content creation. However, it is not designed to quickly and easily restore lost, deleted, or corrupted data to ensure ongoing productivity. Cloud Backup empowers your customers to get the most out of their Office 365 investment by protecting their data and productivity across the Office 365 tenant.


Empowers productivity
  • Always-on email, collaboration, and communication
  • Office Online applications
  • Add-on compliance-related features available
  • Limited retention

Protects data and productivity
  • Up to 6 automated backups per day
  • Easy setup and configuration
  • Unlimited backup and retention
  • Fast search and one-click restore
Example: Office 365 E1 + SkyKick Cloud Backup
Office 365
Cloud Backup
Office 365 + SkyKick
Data Protection & Data Recovery Features
E1
Cloud Backup
Combined
Exchange      
Deleted item retention 14 days1 Unlimited Unlimited
Storage capacity 50 GB per Mailbox Unlimited Backup 50 GB per Mailbox & Unlimited Backup
Can be configured to address compliance and litigation requirements Included w E3+ License or as an add-on
Data recovered as it was where it was  
Autodiscovery and backup of all mailboxes and Public Folders  
Restore Emails, Calendars, Contacts, Tasks, Notes, Journals, and entire mailbox  
Point-in-time restore  
Cross-mailbox restore  
1The default 14-day retention can be extended to 30 days
 

Frequently asked questions

What are the benefits of having an Exchange Online Backup?

The SkyKick Exchange Online Backup service provides a number of benefits both to MSP partners and their downstream end customers – the small businesses they serve.  For partners, it helps them provide a critical and highly valued service to their end customers – one that operates much like an insurance policy for key productivity data – and which extends Microsoft native data retention policies. Specifically, it gives these partners a powerful backup tool for the critical Exchange Mail components (mail, calendars, contacts, tasks, etc) used by small businesses. Small business customers can thus quickly and accurately recover from unfortunate data loss incidents involving this mailbox data with minimal disruption, mitigating possible data loss costs.

Why do you need SkyKick Cloud Backup when Exchange Online is already a cloud service?

Many small businesses may not be aware that the risk of data loss also extends to the cloud. As reported by the IT Compliance Policy Group, an industry research firm, 32% of businesses are impacted by data loss in the cloud. Data loss can occur from any number of causes – from accidental deletion to malicious attacks like viruses and ransomware – and the detrimental costs from these incidents can be severe, up to $120,000 on average per incident for small businesses. Leveraging a cloud service like Exchange Online thus doesn’t necessarily protect you from these threats. For this reason – and the fact that native data retention policies provided by Microsoft may not be adequate – it is just as important to backup Exchange Online data as it was when mail was being managed on-premises.

How can I try SkyKick Exchange Online Cloud Backup?

Partners can try SkyKick Exchange Online Cloud Backup for free on their own Office 365 tenant by registering on SkyKick.com and then requesting an Internal Use Rights (IUR) subscription. We highly encourage this as a first step for any MSP interested in learning more about SkyKick offerings.

How does an Exchange Online Backup work?

SkyKick Exchange Online Backup operates adjacently, but distinctly from an Exchange Online subscription. It is developed by SkyKick but operated and brought to market by partner MSPs, who offer this as an additional service to their small business customers. As a fully managed cloud-based Software as a Service (SaaS), it operates seamlessly in the background for Office 365 subscribers, without the need for any onsite hardware or software. All backup data is stored in a secure and encrypted state by SkyKick on Microsoft Azure, its exclusive public cloud infrastructure provider.

How does SkyKick’s offering differ from everyone else?

SkyKick Exchange Online Backup is a premium data protection service for Office 365, giving partners a powerful tool to help small businesses quickly and accurately recover from productivity data loss. Its differentiating features as an Exchange Online backup solution are:

• Full backup coverage of all the Exchange Online components, including mail, calendars, shared mailboxes, contacts, tasks, notes, journals, and public folders 

• Ability to offer unlimited backup storage and retention – including deleted users 

• Powerful search and restore capabilities to quickly recover from data loss 

• Industry-leading security and privacy policy support – HIPAA and GDPR compliance at no extra charge 

• Full cloud to cloud solution built exclusively on industry-leading public cloud provider Microsoft

What type of data does the SkyKick’s Exchange Online Backup save?

SkyKick Exchange Online Backup provides data protection of all the critical Exchange Online components, including mail, calendars, shared mailboxes, contacts, tasks, notes, journals, and public folders.

Learn more about Office 365 backup offerings

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