The ideal second service for Exchange Online

Protect customer data, improve customer retention, increase recurring revenue


Complete Exchange Online Data Protection

SkyKick Cloud Backup offers the most comprehensive Exchange Online backup solution

Multiple bulk and individual restore options

  • Full restore of mailboxes, full calendar and folders, all contacts, tasks, notes, and journals, and more
  • Granular restore of emails, contacts, tasks, Public Folders and more.
  • Point-in-time restore of mailboxes

Reliable and secure

SkyKick Cloud Backup uses industry leading 256-bit encryption at rest and 128-bit in transit. Your data never leaves the Azure environment, which ensures all the inherent security and compliance capabilities that Azure offers. Backup data can be stored at any of the more than 15 Azure data centers available globally – including multiple country specific options in Europe, North America and Asia. Customers can also opt to store backup data in their own Azure tenants (at additional cost).

Up to 6 backups a day

SkyKick Cloud Backup takes multiple snapshots at regular intervals throughout the day. This ensures that the backups keep up with your customers.

 Partner Experience

Cloud Backup is a Microsoft 365 Exchange Online backup solution that is easy to implement and support, delivers a great customer experience, and includes free phone and email support.

Easy to setup

  • Get going in minutes
  • No equipment or software to install
  • No complex configuration or customer action required
  • Simple interface and automated discovery does the heavy lifting

Efficient to Support

  • Find data quickly. Easy to browse. Powerful search.
  • One-click restore puts data right back where it was. No file overwrites.
  • Keep up with customer changes: Automated discovery identifies new users or content. Option to automatically add to the backup.

Great end-customer experience

  • Rapid restore of data gets customer back on track quickly.
  • Self-Service options make it easy for customer to restore data.
  • Partner-branded self-service portal available.

Free Phone and Email Support

Contact support for anything, from sales and setup to restoring data.

 Driver of Profitability

Cloud Backup is an Microsoft 365 Exchange Online backup solution that is easy to sell, low-cost to support, delivers predictable profitability, and is designed for partner success.

Easy to sell

  • Addresses customer need to protect data
  • Option to add backup to SkyKick Office 365 migration
  • Easily enable customers to place Cloud Backup order on your website
  • Bundle with migration for reduced pricing

Predictable Profitability

  • Fixed pricing
  • Unlimited backup and retention
  • No overages
  • High margins

To-Partner Only

  • Products built for partner success
  • We don’t compete for customers
  • All customer leads go to our partners

Low Support Costs

  • Minimal effort required to restore data
  • Customer self-service options
  • ConnectWise Manage integration streamlines operations

SkyKick Cloud Backup and Microsoft Teams: Better together

Microsoft 365 is the number-one cloud-based productivity suite, with powerful tools for communication, collaboration, and content creation. However, it is not designed to quickly and easily restore lost, deleted, or corrupted data to ensure ongoing productivity. Cloud Backup empowers your customers to get the most out of their Microsoft 365 investment by protecting their data and productivity across the Microsoft 365 tenant.

Empowers productivity
  • Always-on email, collaboration, and communication
  • Office Online applications
  • Add-on compliance-related features available
  • Limited retention

Protects data and productivity
  • Up to 6 automated backups per day
  • Easy setup and configuration
  • Unlimited backup and retention
  • Fast search and one-click restore
The ideal second service for Microsoft Office 365
Microsoft 365
Business Standard
Microsoft 365 +
Deleted item retention 14 days1 Unlimited
Storage capacity 50–100 GB per mailbox 50–100 GB per mailbox & unlimited backup
Can be configured to address compliance and litigation requirements Included w E3+ License only
Allows for discovery and cross-mailbox search Included w E3+ License only
Restore emails, calendars, contacts, tasks, notes, journals, and entire mailbox  
Cross-mailbox restore Requires PowerShell
Point-in-time restore  
1Default 14-day retention can be extended to 30 days

Frequently asked questions

Why do you need SkyKick Cloud Backup when Exchange Online is already a cloud service?

Many small businesses may not be aware that the risk of data loss also extends to the cloud. As reported by the IT Compliance Policy Group, an industry research firm, 32% of businesses are impacted by data loss in the cloud. Data loss can occur from any number of causes – from accidental deletion to malicious attacks like viruses and ransomware – and the detrimental costs from these incidents can be severe, up to $120,000 on average per incident for small businesses. Leveraging a cloud service like Exchange Online thus doesn’t necessarily protect you from these threats. For this reason – and the fact that native data retention policies provided by Microsoft may not be adequate – it is just as important to backup Exchange Online data as it was when mail was being managed on-premises.

How is SkyKick Cloud Backup different from Microsoft 365's advanced data protection services?

Microsoft 365 offers license-dependent data protection features including Archiving and Litigation Hold. These features are designed for compliance and litigation, not for quick search and restore of lost data.

Relying on Legal Hold to restore an email can take up to six hours, increasing support costs and reducing customer satisfaction.

The cost to restore a single email can be equal to or more than the cost of investing in an organization-wide backup solution for an entire year!

But what if you need to recover an entire folder or mailbox of a key employee and how will the delay or inability to restore data impact the relationship with your customer?

What are the benefits of having an Exchange Online Backup?

The SkyKick Exchange Online Backup service provides a number of benefits both to MSP partners and their downstream end customers – the small businesses they serve.  For partners, it helps them provide a critical and highly valued service to their end customers – one that operates much like an insurance policy for key productivity data – and which extends Microsoft native data retention policies. Specifically, it gives these partners a powerful backup tool for the critical Exchange Mail components (mail, calendars, contacts, tasks, etc) used by small businesses. Small business customers can thus quickly and accurately recover from unfortunate data loss incidents involving this mailbox data with minimal disruption, mitigating possible data loss costs.

How does SkyKick's Cloud Backup for Exchange differ from everyone else?

SkyKick Exchange Online Backup is a premium data protection service for Office 365, giving partners a powerful tool to help small businesses quickly and accurately recover from productivity data loss. Its differentiating features as an Exchange Online backup solution are:

• Full backup coverage of all the Exchange Online components, including mail, calendars, shared mailboxes, contacts, tasks, notes, journals, and public folders 

• Ability to offer unlimited backup storage and retention – including deleted users 

• Powerful search and restore capabilities to quickly recover from data loss 

• Industry-leading security and privacy policy support – HIPAA and GDPR compliance at no extra charge 

• Full cloud to cloud solution built exclusively on industry-leading public cloud provider Microsoft

What type of data does the SkyKick’s Exchange Online Backup save?

SkyKick Exchange Online Backup provides data protection of all the critical Exchange Online components, including mail, calendars, shared mailboxes, contacts, tasks, notes, journals, and public folders.

How does an Exchange Online Backup work?

SkyKick Exchange Online Backup operates adjacently, but distinctly from an Exchange Online subscription. It is developed by SkyKick but operated and brought to market by partner MSPs, who offer this as an additional service to their small business customers. As a fully managed cloud-based Software as a Service (SaaS), it operates seamlessly in the background for Office 365 subscribers, without the need for any onsite hardware or software. All backup data is stored in a secure and encrypted state by SkyKick on Microsoft Azure, its exclusive public cloud infrastructure provider.

How can I try SkyKick Exchange Online Cloud Backup?

Partners can try SkyKick Exchange Online Cloud Backup for free on their own Office 365 tenant by registering on and then requesting an Internal Use Rights (IUR) subscription. We highly encourage this as a first step for any MSP interested in learning more about SkyKick offerings.

Learn more about Microsoft 365 backup offerings

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