Cloud Backup
for Office 365

Protect your Office 365 customers and grow recurring revenue with SkyKick Cloud Backup

Data loss happens in the cloud

32% of businesses lose data in the cloud1

1January 2013 SaaS report by the Aberdeen Group.

People delete data. Mostly accidentally, sometimes intentionally. And there is the ever-present threat of ransomware and other malware.

Office 365 provides redundancy, but that only ensures the availability of the present state of the data. It does not back up the data to protect against data loss events.

That means that even in the cloud, data protection is necessary.

Data loss is costly

For customers

Cybersecurity firm Kaspersky Labs published results from a recent survey on the cost of data breaches to businesses worldwide. Their findings: average costs to enterprises amounted to $1.23 million and $120,00 for small businesses1, a 36% increase in last year alone.

Do we want to guess how much more costly these attacks will be this year?

Average cost to small business per data breach incident

1Kaspersky Labs – What is the cost of a data breach? – May 2018

For partners

The cost to restore a single email can be more than the cost of an organization-wide backup solution for a year!

But what if you need to recover an entire mailbox for a key employee?

And how will the delay or inability to restore data impact the relationship with your customer?

SkyKick Cloud Backup for Office 365


Protect Customers

2x+ O365 Unit Margins

Differentiate Offering

Promote Customer Retention

Ideal second service for Office 365. It protects customer data, improves customer retention, and increases recurring revenue

 Complete Office 365 Data Protection

SkyKick Cloud Backup offers the most complete Office 365 backup solution


Exchange Online

SharePoint for Business

OneDrive for Business

Office 365 Groups

Office 365 Teams

More

Comprehensive Office 365 data protection

Exchange Online Backup: Email, calendar, contacts, tasks, notes, journals, public folders
SharePoint Backup: Site Collections, subsites, lists, folders, files, versions
OneDrive for Business Backup: Full account, folders, files, versions
Groups & Teams Backup: Conversations, Calendar, Files, Notebook, Modern Team Sites

Multiple bulk and individual restore options

Full restore of sites, subsites, lists, mailboxes, OneDrive for Business accounts, Office 365 Groups, and more.
Granular restore of emails, files, versions, list items, conversations, and more.
Point-in-time restore of mailboxes and OneDrive for Business accounts

Reliable and secure

SkyKick Cloud Backup uses industry leading 256-bit encryption at rest and 128-bit in transit. Your data never leaves the Azure environment, which ensures all the inherent security and compliance capabilities that Azure offers.

Up to 6 backups a day

SkyKick Cloud Backup takes multiple snapshots at regular intervals throughout the day. This ensures that the backups keep up with your customers.

 Partner Experience

Cloud Backup is an Office 365 backup solution that is easy to implement and support, delivers a great customer experience, and includes free phone and email support.

More

Easy to setup

Get going in minutes
No equipment or software to install
No complex configuration or customer action required
Simple interface and automated discovery does the heavy lifting

Efficient to Support

Find data quickly. Easy to browse. Powerful search.
One-click restore puts data right back where it was. No file overwrites.
Keep up with customer changes: Automated discovery identifies new users or content. Option to automatically add to the backup.

Great end-customer experience

Rapid restore of data gets customer back on track quickly.
Self-Service options make it easy for customer to restore data.
Partner-branded self-service portal available.

Free Phone and Email Support

Contact support for anything, from sales and setup to restoring data.

 Driver of Profitability

Cloud Backup is an Office 365 backup solution that is easy to sell, low-cost to support, delivers predictable profitability, and is designed for partner success.

More

Easy to sell

Addresses customer need to protect data
Option to add backup to SkyKick Office 365 migration
Easily enable customers to place Cloud Backup order on your website
Bundle with migration for reduced pricing

Predictable Profitability

Fixed pricing
Unlimited backup and retention
No overages
High margins

To-Partner Only

Products built for partner success
We don’t compete for customers
All customer leads go to our partners

Low Support Costs

Minimal effort required to restore data
Customer self-service options
ConnectWise Manage integration streamlines operations

Frequently asked questions

What are some potential data threats when it comes to using the cloud?

Using cloud-based services can offer customers significant advantages with regards to scalability, cost, productivity, and efficiency, among others. However, the cloud still poses security risks for users, as viruses, ransomware, and other data breach risks can still impact user data in the cloud. In fact, analysts point to the fact that 32% of businesses are impacted by data loss in the cloud at some point, with the most common causes being user error (64% of cases) and malicious attacks (20%).

Is SkyKick HIPAA compliant?

Yes, SkyKick conforms to all HIPAA requirements of a Business Associate. Once a covered entity completes and signs our Business Associate Agreement (BAA) SkyKick can create a HIPAA-compliant Cloud Backup subscription. The BAA contains the elements specified at 45 CFR 164.504(e), including: 

• A description of the permitted and required uses of protected health information by SkyKick. 

• The provision that SkyKick will not use or further disclose the protected health information other than as permitted or required by the contract or as required by law 

• Requirements to use appropriate safeguards to prevent a use or disclosure of the protected health information other than as provided for by the contract.

Is it possible to lose data when using the cloud?

Yes, companies who use the cloud are still at risk of losing data. As reported by the IT Compliance Policy Group, an industry research firm, 32% of businesses are impacted by data loss in the cloud. Data loss can occur from any number of causes – from accidental deletion to malicious attacks like viruses and ransomware. Having data in the cloud doesn’t necessarily protect you from these threats.

What are the potential costs of data loss for businesses?

When small businesses suffer data loss, this often has a detrimental impact on their operations, from lost productivity, replacement hardware or software, to even payments to recover data from ransomware. According to a recent study by Kaspersky Labs, the average cost for a data breach incident in 2018 amounted to $120,000 for small businesses, a 36% increase over the prior year.

What are the benefits of having Cloud Backup?

An o365 backup solution such as SkyKick Cloud Backup provides a number of benefits both to MSP partners and their downstream end customers – the small businesses they serve.  For partners, it helps them provide a critical and highly valued service to their end customers – one that operates much like an insurance policy for critical productivity data – and which extends Microsoft native data retention policies. Specifically, it gives these partners a powerful backup tool for key productivity assets used by small businesses – including Exchange Online, SharePoint and OneDrive and the latest collaboration tools such as Office 365 Groups and Microsoft Teams. Small business customers can thus quickly and accurately recover from unfortunate data loss incidents involving this productivity data with minimal disruption, mitigating possible data loss costs.

How is SkyKick’s cloud backup different than the rest of the competition?

SkyKick Cloud Backup is a premium data protection service for Office 365, giving partners a powerful tool to help small businesses quickly and accurately recover from productivity data loss. Its differentiating features as an Office 365 backup solution are:

• Comprehensive backup coverage across the Office 365 portfolio – including the latest collaboration tools such as Microsoft Teams and Groups 

• Ability to offer unlimited backup storage and retention – including deleted users 

• Powerful search and restore capabilities to quickly recover from data loss 

• Industry-leading security and privacy policy support – HIPAA and GDPR compliance at no extra charge 

• Full cloud-to-cloud solution built exclusively on industry-leading public cloud provider Microsoft

How does SkyKick Cloud Backup integrate with Office 365?

SkyKick Cloud Backup operates adjacently, but distinctly from an Office 365 subscription. It is developed by SkyKick but operated and brought to market by partner MSPs, who offer this as an additional service to their small business customers.  MSPs leverage the latest industry and Microsoft security protocols – such as MFA – to securely connect their customer Office 365 subscriptions with the SkyKick backup functionality.

What type of data can be protected using SkyKick Cloud Backup?

SkyKick Cloud Backup is a market-leading Office 365 backup solution for small businesses. Its backup scope includes the complete set of Office 365 productivity data that small businesses rely on to collaborate, communicate and operate efficiently, from Exchange Online information (mail, calendars, contacts, notes, etc.) to SharePoint libraries and data, OneDrive files and folders, and data stored and used by Office 365 Groups and Microsoft Teams.

How does a SkyKick Cloud Backup work?

SkyKick Cloud Backup operates adjacently, but distinctly from an Office 365 subscription. It is developed by SkyKick but operated and brought to market by partner MSPs, who offer this as an additional service to their small business customers. As a fully managed cloud-based Software as a Service (SaaS), it operates seamlessly in the background for Office 365 subscribers, without the need for any onsite hardware or software. All backup data is stored in a secure and encrypted state by SkyKick on Microsoft Azure, its exclusive public cloud infrastructure provider.

How can I try a SkyKick Cloud Backup?

Partners can try SkyKick Cloud Backup for free on their own Office 365 tenant by registering on SkyKick.com and then requesting an Internal Use Rights (IUR) subscription. We highly encourage this as a first step for any MSP interested in learning more about SkyKick Cloud Backup.

What happens if a user does not exist any longer, or data from deleted users?

SkyKick Cloud Backup retains all data from deleted users. The data can be restored to a public or shared mailbox, or to another user.

How much data is stored and how long can I keep it?

There is no limit to how much user mailbox data is backed up in SkyKick Cloud Backup, nor is there a time limit to how long it is retained, provided your customers maintain an active subscription.

How long does it take to restore an item?

The time it takes to restore varies on the amount of data restored. Individual items can take as little as a couple of minutes while full mailboxes can take multiple hours depending on how much data is being restored.

Learn more about Office 365 backup offerings

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Migrate, Backup and Manage your customers in the cloud

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