From Search to Recovery in Seconds: Explore Cloud Backup’s Expanded User Search Capability

In an always-on business world, having the ability to recover data swiftly, is vital. Every second of downtime can translate into lost productivity and potential revenue loss for your customers. It is during these critical moments that the true value of a robust backup solution becomes apparent.

Has this happened to you?

Picture this – You receive an urgent email from your largest customer, seeking your help to recover a lost file for an upcoming business presentation. They tell you that they last saw this file in their OneDrive – or was it their Email? Regardless, you need to help to recover it fast!

It is this common experience where data recovery becomes critical. To help you accelerate resolution in these moments, we are excited to introduce the latest enhancement to SkyKick Cloud Backup: User Search. This innovative feature is tailored to simplify the data restoration process, minimize productivity loss, and empower help desk teams to swiftly respond to data loss incidents. Giving your customers peace of mind.

User Search is a powerful addition to SkyKick Cloud Backup, that is designed specifically for MSPs catering to Microsoft 365 environments. This feature allows SkyKick Partners to perform a comprehensive search across multiple Microsoft 365 applications, including Microsoft Exchange, OneDrive for Business, Teams Chats, and Microsoft Planner. Gone are the days of navigating through different interfaces to locate specific data. With User Search, you can now streamline the entire data restoration process from a single, intuitive platform.

  • Single Search Across Multiple Applications: Partners can now seamlessly search across various Microsoft 365 applications, and filter results by date range, eliminating the need to switch between different interfaces. This streamlined approach significantly simplifies the data restoration process, saving valuable time and resources.
  • Reduced Resolution Time: Every second counts when it comes to data recovery. User Search empowers MSPs to quickly locate and restore essential data, minimizing downtime for customers. By expediting the resolution process, you can get your customers back on their feet quickly and mitigate the impact of data loss incidents on business operations.
  • Enhanced Customer Experience: In today’s competitive landscape, superior customer support is non-negotiable. By leveraging User Search, quickly deliver high-quality support by promptly addressing data recovery needs with minimal disruption. This proactive approach not only strengthens customer relationships, and delivers peace of mind, but also enhances overall customer satisfaction as well.

Try it out today

Don’t take our word for it. To initiate a search, access the User Search feature within the SkyKick dashboard and enter the relevant keywords or criteria. User Search will then perform a comprehensive scan across the designated Microsoft 365 applications, and present a consolidated list of relevant data matches. From there, Partners can effortlessly select and restore the desired data, ensuring a smooth and efficient recovery process. Try it for yourself

Good News – It’s available right now!

Don’t miss this opportunity to stay ahead of the curve and empower your MSP business for success.

Learn more about Cloud Backup